Frequently Asked Questions

We accept multiple payment methods convenient for Pakistani customers: JazzCash, Easypaisa, bank transfers (to our local Pakistani bank account), and major credit/debit cards (Visa, Mastercard). All pricing is displayed in Pakistani Rupees (PKR) to avoid currency conversion confusion. Monthly and annual billing cycles are available. Annual payments typically receive a discount compared to month-to-month billing.

HostRadar includes free migration web hosting Pakistan customers expect. Our specialists transfer website files, databases, email accounts, and DNS records with zero downtime—usually within 24-48 hours. We work with cPanel, Plesk, DirectAdmin, or custom setups. Open a ticket after purchase and we coordinate the cutover so visitors never see downtime.

How to choose hosting for WordPress Pakistan depends on workload: start with cheap cPanel hosting Pakistan for simple blogs; use WordPress Pro for managed speed and staging; pick WooCommerce hosting with JazzCash payment for stores; and use reseller hosting for agencies Pakistan when you manage client sites.

Both shared hosting and NVMe web hosting use NVMe SSD storage. Looking for the best NVMe hosting provider Pakistan experience? NVMe plans add stronger resource allocation for growing or database-heavy sites, while shared remains the affordable path for blogs, portfolios, and website hosting for small business Pakistan.

Yes. While you can install WordPress on any hosting plan via Softaculous one-click installer, our WordPress Pro Hosting offers WordPress-specific optimizations: automatic WordPress core and plugin updates, advanced object caching (Redis or Memcached), WordPress-tuned PHP configurations, WP-CLI command line access, automatic malware scanning targeting WordPress vulnerabilities, and staging environments for testing changes. Regular shared or NVMe hosting works perfectly fine for WordPress sites; Pro hosting adds convenience and performance enhancements specifically valuable for WordPress users who want managed maintenance.

HostRadar guarantees 99.9% uptime on all hosting services, which allows for approximately 43 minutes of downtime per month (or 8.76 hours annually). This excludes scheduled maintenance (announced at least 48 hours in advance), issues caused by your own scripts or configurations, and events beyond our control (DDoS attacks, ISP failures, natural disasters). If we fail to meet the 99.9% uptime commitment due to infrastructure failures on our end, eligible customers receive service credits applied to their next invoice. The exact credit percentage varies by plan and is detailed in our Service Level Agreement. We maintain transparent uptime monitoring and historical reports available to all customers.

Yes, every hosting plan includes professional email hosting using your domain name (e.g., yourname@yourdomain.com). The number of email accounts varies by plan—Starter includes 3 accounts, Business includes 10, and Pro supports 25 accounts. All plans include webmail access via Roundcube, IMAP/POP3/SMTP access for desktop and mobile email clients (Outlook, Thunderbird, Apple Mail, Gmail app), spam filtering with SpamAssassin, email autoresponders, and email forwarding. Email storage counts toward your overall hosting plan storage allocation. For organizations needing enterprise email features like calendar synchronization, contact sharing, or more than 25 accounts, contact our sales team for custom email hosting solutions.

New customers can request a full refund within 30 days of their initial hosting purchase if unsatisfied with our service for any reason. The refund applies to hosting fees only—domain registration fees (if purchased) are non-refundable as domains incur immediate registry costs. To request a refund, contact our billing team via email or support ticket with your account details. Refunds process within 5-7 business days to your original payment method. For more details, see our complete Refund Policy.

Yes, you can upgrade to a higher-tier plan anytime through your client area. Upgrades are prorated—you pay only the difference for the remaining billing period. Your account upgrades instantly with the new resource allocations. Downgrades are processed at the end of your current billing cycle to avoid refund complications. If you outgrow shared hosting entirely, we provide seamless migration paths to cloud hosting or custom configuration hosting with dedicated resources. Our migration specialists handle the transfer with zero downtime.

Yes. All hosting accounts include automated daily backups via JetBackup. We retain 7 daily snapshots of your complete account—files, databases, email, and configurations. You can restore previous versions yourself through cPanel with one-click restoration, typically completing in under 60 seconds. Backups are stored on geographically separate storage systems for redundancy. While we provide backups as a convenience, we recommend maintaining your own backup copies of critical data. For mission-critical sites, consider setting up additional off-site backup solutions using plugins like UpdraftPlus (for WordPress) or manual FTP/database exports.

All HostRadar hosting plans include 24/7 technical support provided by our Pakistan-based team. Support is available via live chat (fastest, average response under 5 minutes), email support tickets (typically 1-2 hour response), phone support, and WhatsApp messaging. We provide assistance in Urdu or English. Support covers server-related issues, control panel guidance, migration assistance, basic troubleshooting of common applications (WordPress, Joomla, etc.), and general hosting questions. We do not provide custom development, third-party application debugging, or extensive website design guidance. Higher-tier plans receive priority queue placement for faster response times during peak hours.

Free SSL certificates are included with every hosting account. We use AutoSSL with Let's Encrypt to automatically provision and install SSL certificates for all domains and subdomains in your account. Certificates auto-renew every 90 days without manual intervention. Your site will display the secure padlock icon in browsers, and all traffic can be encrypted via HTTPS. Free SSL certificates provide the same encryption strength as paid certificates (2048-bit RSA keys, SHA-256 signatures). If you require extended validation (EV) SSL certificates with the green address bar, organization validation (OV) certificates, wildcard SSL, or multi-domain SAN certificates, we can assist with purchasing and installing premium SSL certificates for an additional fee.

All HostRadar hosting includes proactive security: ModSecurity web application firewall, ClamAV antivirus scanning, and automated malware detection scans. If malware is detected, we immediately quarantine affected files and notify you via email with details. You can restore a clean version from your JetBackup daily snapshots (we keep 7 days of backups). Our support team provides guidance on identifying the infection vector—outdated plugins, weak passwords, vulnerable scripts—and recommendations to prevent recurrence. For complex infections requiring manual cleanup, we can refer you to security specialists or provide cleanup service for an additional fee. We strongly recommend keeping all applications (WordPress, Joomla, plugins, themes) updated to patch known vulnerabilities. Enable two-factor authentication on your cPanel and WordPress admin accounts for additional protection.

HostRadar offers domain registration services for popular extensions (.com, .net, .org, .pk, and many others) at competitive prices. You can register a new domain or transfer an existing domain during the hosting signup process. If you already own a domain through another registrar (GoDaddy, Namecheap, etc.), you can keep it there and simply point the nameservers to HostRadar—we provide instructions. Many customers prefer keeping their domain and hosting separate for flexibility, while others appreciate the convenience of managing everything in one place. Domain registration fees are separate from hosting fees and typically renew annually. .pk domains (Pakistan country code top-level domain) require local registration documentation which our team helps you complete.

HostRadar supports multiple PHP versions including PHP 7.3, 7.4, 8.0, 8.1, and 8.2. You can switch PHP versions per domain through cPanel's MultiPHP Manager without contacting support. We also provide support for MySQL and MariaDB databases, PostgreSQL (on request), Apache and LiteSpeed web servers, Node.js, Python, Ruby, Git version control, SSH access (on higher plans), WP-CLI for WordPress management, Composer for PHP dependency management, and Cron jobs for scheduled tasks. All standard PHP extensions are available: GD, cURL, mbstring, xml, zip, and more. If you need specific extensions or custom PHP configurations, contact our support team.

This depends on your hosting plan. Budget shared hosting plans typically support 1-3 addon domains (separate websites), while Business and Pro plans allow 5-10 addon domains. Each addon domain functions as a completely separate website with its own directory, databases, and email accounts. All domains share the account's overall storage and bandwidth allocation. If you need to host many websites (10+), consider our reseller hosting plans which provide WHM/cPanel access and the ability to create isolated individual accounts. Alternatively, separate hosting accounts for each major website provides better resource isolation and security.

HostRadar does not advertise "unlimited" hosting because true unlimited resources don't exist. All shared hosting plans include specific storage, bandwidth, and resource limits (CPU, RAM, I/O) clearly documented in the plan details. We set these limits generously to accommodate typical website usage patterns. Most websites use a small fraction of available resources. If your site legitimately outgrows plan limits due to traffic growth, we proactively contact you to recommend upgrading to a higher plan tier or dedicated resources. We never abruptly suspend accounts without notice. If your site is causing server issues due to inefficient code or misconfiguration, our support team works with you to identify and resolve the problem. Our goal is to help you succeed, not penalize legitimate growth.

Staging environments are included with WordPress Pro Hosting plans, allowing you to test plugin updates, theme changes, or site modifications in an isolated copy before applying them to your live site. For other hosting plans, you can create manual staging setups using subdomains and database copies through cPanel. Many WordPress plugins like WP Staging or All-in-One WP Migration provide staging functionality on any hosting account. For mission-critical sites where downtime is costly, we strongly recommend using staging environments to test changes before production deployment.