Refund Policy

Last Updated: July 20, 2026

HostRadar stands behind the quality of our hosting services. We offer a 30-day money-back guarantee on all new hosting purchases, allowing you to try our services with confidence. This Refund Policy explains eligibility requirements, exclusions, and the refund request process.

1. 30-Day Money-Back Guarantee

New customers purchasing any HostRadar hosting service (Shared Hosting, NVMe Web Hosting, WordPress Pro Hosting, Cloud Hosting, or Custom Configuration Hosting) are eligible for a full refund of hosting fees if they request cancellation within 30 days of their initial purchase date. This guarantee allows you to evaluate our services, performance, support quality, and infrastructure without financial risk.

The 30-day period begins on the date your hosting account is initially activated, not the date of payment. For example, if you purchase hosting on July 1st and your account activates on July 2nd, the 30-day window runs until August 1st.

To qualify for a refund under this guarantee, you must submit a cancellation and refund request through your HostRadar client area or via email to our billing department at info@hostradar.net before the 30-day period expires. Refunds are processed to your original payment method within 5-7 business days after approval.

2. Services Covered by Money-Back Guarantee

The 30-day money-back guarantee applies to the following services when purchased for the first time:

• Budget Shared Hosting plans (Starter, Business, Pro)
• NVMe Web Hosting plans with dedicated resource allocations
• WordPress Pro Hosting managed WordPress plans
• Cloud Hosting scalable cloud infrastructure plans
• Custom Configuration Hosting tailored hosting solutions
• Monthly, quarterly, semi-annual, or annual billing cycles (initial payment only)

The guarantee covers hosting service fees only. See Section 3 for services and fees that are non-refundable.

3. Non-Refundable Services and Fees

The following services and fees are non-refundable under all circumstances:

3.1 Domain Registrations and Transfers

Domain name registration fees, renewal fees, and transfer fees are non-refundable. When you register a domain, the registry (e.g., PKNIC for .pk domains, Verisign for .com domains) immediately processes the registration and charges us non-refundable fees. Domain registrations cannot be cancelled or reversed once processed. If you cancel hosting within 30 days but purchased a domain simultaneously, only the hosting fee will be refunded—the domain registration fee remains charged.

You retain ownership and control of any domains registered through HostRadar even if you cancel hosting services. Domains remain active for their full registration period. You may transfer domains to another registrar at any time (transfer fees may apply per ICANN policies).

3.2 Setup Fees and Migration Services

One-time setup fees (if applicable to your plan) and custom migration service fees for complex sites are non-refundable. While HostRadar provides free migration assistance for standard cPanel-to-cPanel transfers, migrations requiring custom development work, extensive database conversions, or manual configuration may incur fees that are non-refundable once migration work has been performed.

3.3 Add-On Services and Premium Features

The following add-on services are non-refundable once provisioned or activated:

• Premium SSL Certificates: Extended Validation (EV), Organization Validation (OV), wildcard, or multi-domain SSL certificates purchased beyond the free AutoSSL certificates included with hosting.
• Dedicated IP Addresses: Additional IP address allocations once assigned to your account.
• Email Services: Standalone email hosting packages or additional email accounts beyond plan limits.
• Backup Services: Premium backup solutions beyond the standard JetBackup included with hosting plans.
• Malware Removal Services: Professional malware cleanup and security hardening services once performed.
• Custom Development: Any custom coding, scripting, or configuration work performed by HostRadar staff at your request.

3.4 Renewal Payments

The 30-day money-back guarantee applies only to initial hosting purchases. Renewal payments for existing accounts are non-refundable. If you do not wish to renew, you must cancel your service before the renewal date. Cancellations take effect at the end of your current billing period, and no refunds are provided for unused portions of the billing cycle.

3.5 Upgraded Plans

When you upgrade from one hosting plan to a higher tier (e.g., from Starter to Business plan), the prorated upgrade fee is non-refundable. Only the original hosting purchase made within the past 30 days qualifies for the money-back guarantee. Subsequent upgrades, downgrades, or add-ons do not reset the 30-day refund eligibility window.

4. Refund Eligibility Requirements

To qualify for a refund under the 30-day money-back guarantee, you must meet all of the following requirements:

• First-Time Customer: The guarantee applies only to your first hosting purchase with HostRadar. Customers who have previously held HostRadar accounts are not eligible for additional money-back guarantees on subsequent purchases.
• Within 30 Days: Refund request must be submitted within 30 calendar days of your hosting account activation date. Requests submitted after 30 days will not be honored, though you may still cancel your service to prevent future charges.
• Proper Request Submission: You must submit a formal cancellation and refund request through your client area or via email to our billing department. Accounts cancelled without a refund request will not automatically receive refunds.
• No Terms of Service Violations: Accounts suspended or terminated for violating our Terms of Service or Acceptable Use Policy are not eligible for refunds. This includes but is not limited to spam activities, hosting illegal content, resource abuse, malware distribution, or fraud.
• Valid Payment Method: Refunds are processed to the original payment method used for purchase. If the original payment method is no longer valid (e.g., expired credit card, closed JazzCash account), you must provide alternative refund instructions. Additional verification may be required.
• No Chargeback Filed: If you initiate a chargeback or payment dispute through your bank or payment provider, you forfeit eligibility for our refund policy. We will work with you to resolve billing disputes directly before chargebacks are necessary. Accounts with chargebacks filed may be terminated without refund.

5. How to Request a Refund

To request a refund under the 30-day money-back guarantee, follow these steps:

1. Login to Your Client Area: Access your HostRadar client area at https://hostradar.net/client/clientarea.php using your registered email address and password.
2. Navigate to Services: Go to "Services" → "My Services" and locate the hosting account you wish to cancel.
3. Request Cancellation: Click "Request Cancellation" and select "Immediate" cancellation type. In the cancellation reason field, specify that you are requesting a refund under the 30-day money-back guarantee.
4. Confirmation Email: You will receive an automated confirmation email that your cancellation request has been received. Our billing team reviews refund requests during business hours (typically within 24 hours).
5. Refund Processing: Once approved, refunds are processed to your original payment method within 5-7 business days. You will receive a confirmation email when the refund is issued. Depending on your payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

Alternative Method: If you prefer, you may email our billing department directly at info@hostradar.net with your account details, invoice number, and refund request. Include "Refund Request" in the subject line. Our team will respond within 24 business hours.

6. Refund Processing Times

Refund processing times vary by payment method:

• Credit/Debit Cards: 5-7 business days for HostRadar to process the refund, plus an additional 3-5 business days for your bank to post the credit to your account. Total time: 8-12 business days.
• JazzCash/Easypaisa: 3-5 business days for the refund to appear in your mobile wallet account after HostRadar processes the refund.
• Bank Transfers: 7-10 business days for the refund to reach your bank account after HostRadar processes the refund. International bank transfers may take longer.

If you have not received your refund within the expected timeframe, please contact our billing department at info@hostradar.net with your refund confirmation email, and we will investigate the status with the payment provider.

7. Partial Refunds and Prorated Credits

HostRadar does not provide partial refunds or prorated credits for cancellations after the 30-day money-back guarantee period expires. If you cancel your service mid-cycle (e.g., cancelling a monthly plan on day 15 of the billing month), your service remains active until the end of the current billing period, but no refund is issued for the unused portion.

Downgrade Credits: If you downgrade from a higher-tier plan to a lower-tier plan mid-cycle, a prorated credit will be applied to your account for the difference in plan costs for the remaining days in your billing period. This credit applies to future invoices but is not issued as a cash refund.

Service Credit for SLA Violations: If HostRadar fails to meet our 99.9% uptime guarantee due to infrastructure failures, eligible customers may receive service credits as outlined in our Service Level Agreement. Service credits are applied to future invoices and are not issued as cash refunds.

8. Account Data After Refund

Upon refund approval and account cancellation, all data associated with your hosting account will be permanently deleted:

• Website Files: All files in your public_html directory and other account folders will be deleted.
• Databases: All MySQL/MariaDB databases and their contents will be permanently removed.
• Email Accounts: All email accounts, email messages, and email configurations will be deleted.
• Backups: JetBackup snapshots will be removed from our backup storage.

Important: Before requesting a refund, ensure you have downloaded complete backups of your website files, databases, and email data. HostRadar is not responsible for data loss resulting from account cancellation. We cannot restore data after account deletion is completed.

Use cPanel's backup tools or contact our support team for assistance exporting your data before submitting your refund request. Most customers download backups within 1-2 hours. We recommend creating backups at least 48 hours before requesting cancellation to allow time for large downloads.

9. Disputing Charges and Chargebacks

If you believe you have been incorrectly charged or have concerns about your billing, please contact our billing support team at info@hostradar.net before initiating a chargeback with your bank or payment provider. Most billing issues can be resolved quickly through direct communication, and we are committed to fair billing practices.

Chargeback Consequences: Initiating a chargeback without first contacting HostRadar to resolve the issue may result in:

• Immediate suspension or termination of your hosting account and services
• Permanent deletion of all account data without recovery option
• Forfeiture of any eligibility for refunds under our money-back guarantee
• Addition to our fraud prevention database, preventing future service purchases
• Legal action to recover costs, including chargeback fees, attorney fees, and lost revenue

Chargebacks cause significant administrative costs and payment processor penalties. We reserve the right to pursue collections for fraudulent chargebacks. If you have a legitimate billing dispute, we will work with you to find a fair resolution.

10. Exceptions and Special Circumstances

HostRadar may, at our sole discretion, consider refund requests outside the standard 30-day window in exceptional circumstances:

• Prolonged service outages caused by HostRadar infrastructure failures exceeding our SLA commitments
• Material misrepresentation of service capabilities or features during the sales process
• Technical issues preventing you from using services that our support team was unable to resolve
• Force majeure events (natural disasters, wars, pandemics) significantly impacting your ability to use services

Such exceptions are granted rarely and require detailed documentation of the circumstances. Submit exception requests to info@hostradar.net with subject line "Refund Exception Request" and include comprehensive explanation, supporting evidence, and relevant ticket numbers or correspondence. Our management team reviews exception requests within 5-7 business days.

11. Changes to This Refund Policy

HostRadar reserves the right to modify this Refund Policy at any time. Material changes will be communicated via email to active customers and posted prominently on our website. Changes take effect immediately upon posting for new customers. For existing customers, policy changes apply to services purchased after the policy update date; your original purchase remains subject to the refund policy in effect at the time of purchase.

We encourage you to review this policy periodically. The "Last Updated" date at the top of this document indicates when the policy was most recently revised.

12. Contact Billing Support

For questions about this Refund Policy, to request a refund, or to discuss billing concerns, contact our billing support team:

• Email: info@hostradar.net
• Phone: 0303-5111669
• Client Area: Login to manage your services
• Support Portal: Contact form

Our billing support team operates during business hours and responds to inquiries within 24 business hours. For urgent billing issues, call our phone support line for immediate assistance.