Privacy Policy

Last Updated: July 20, 2026

HostRadar ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (hostradar.net), hosting services, and related products. By using HostRadar services, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

When you register for a HostRadar account, purchase services, or contact our support team, we collect personal information that you voluntarily provide:

• Account Registration: Full name, email address, phone number, billing address, company name (if applicable), and tax identification numbers when required for invoicing.
• Payment Information: Credit/debit card details, JazzCash or Easypaisa account information, bank account details for transfers. Payment processing is handled by secure third-party payment processors. We do not store complete credit card numbers on our servers—only tokenized references for recurring billing.
• Domain Registration: If you register domains through HostRadar, we collect information required by domain registries including registrant name, organization, address, phone number, and email address. This information is submitted to domain registries (e.g., PKNIC for .pk domains) and may be publicly available via WHOIS databases unless privacy protection services are enabled.
• Support Communications: When you contact support via email, live chat, phone, or support tickets, we collect your communications content, attachments, and related metadata to provide assistance and improve our services.

1.2 Information Automatically Collected

When you access HostRadar's website or use our services, we automatically collect certain technical information:

• Server Logs: Your IP address, browser type and version, operating system, referring URLs, pages visited, timestamps, and errors encountered. Server logs are retained for security monitoring, troubleshooting, and service optimization.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to maintain session authentication, remember your preferences, analyze site usage patterns, and deliver targeted content. See Section 2 for detailed cookie information.
• Hosting Account Activity: cPanel login timestamps, file uploads/downloads, database queries (aggregated statistics only), email sending patterns, bandwidth consumption, and resource usage metrics. This data helps us ensure fair resource allocation, detect abuse, and optimize infrastructure performance.
• Payment Transaction Records: Transaction IDs, payment amounts, payment dates, payment methods used, and transaction status (successful, failed, refunded). Financial records are retained for accounting, tax compliance, and dispute resolution.

1.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (transaction status and fraud risk assessments), domain registries (domain ownership verification), email delivery services (bounce rates and spam complaints), and security services (threat intelligence regarding malicious IP addresses or domains).

2. Cookies and Tracking Technologies

HostRadar uses cookies and similar technologies to provide functionality and improve user experience:

• Essential Cookies: Required for core website functionality including session management, authentication, form submissions, and security features. These cookies cannot be disabled without severely impairing site functionality.
• Analytics Cookies: We use analytics tools to understand how visitors use our website—pages visited, time spent, navigation paths, and traffic sources. This helps us optimize content and identify usability issues. We may use Google Analytics or similar services configured to anonymize IP addresses where possible.
• Preference Cookies: Store your site preferences such as language selection, currency display, and interface customizations to provide a personalized experience across visits.
• Marketing Cookies: Used to deliver relevant advertisements and track advertising campaign effectiveness. These cookies may be set by third-party advertising networks. You can opt out of interest-based advertising through browser settings or industry opt-out tools.

Most web browsers automatically accept cookies, but you can modify browser settings to decline cookies if you prefer. Note that disabling cookies may limit your ability to use certain features of our website. For more information about managing cookies, visit your browser's help documentation.

3. How We Use Your Information

HostRadar uses collected information for the following purposes:

• Service Delivery: Provisioning and maintaining your hosting accounts, processing payments, managing domain registrations, providing technical support, and delivering services you've purchased.
• Communication: Sending service-related announcements (account activation, renewal reminders, maintenance notifications, security alerts), responding to your inquiries, and providing technical support. These transactional communications are essential for service delivery and cannot be opted out of while you maintain an active account.
• Marketing: Sending promotional emails about new features, special offers, hosting tips, and blog content. You may opt out of marketing communications at any time using the unsubscribe link in emails or by updating preferences in your account dashboard.
• Security and Abuse Prevention: Monitoring for unauthorized access, malware distribution, spam activities, resource abuse, and violations of our Terms of Service. Implementing security measures to protect our infrastructure and customer data.
• Service Improvement: Analyzing usage patterns, performance metrics, and customer feedback to enhance our services, develop new features, and optimize infrastructure. Aggregated, anonymized data may be used for statistical analysis and industry benchmarking.
• Legal Compliance: Fulfilling legal obligations including tax reporting, accounting requirements, responding to lawful requests from law enforcement or government agencies, and protecting our legal rights in disputes.

4. Information Sharing and Disclosure

HostRadar does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share information only in the following limited circumstances:

• Service Providers: We engage trusted third-party companies to provide services on our behalf including payment processing (JazzCash, Easypaisa, payment gateways), email delivery (transactional email providers), customer support tools (ticketing systems, live chat), analytics services, and infrastructure providers (datacenter partners). These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to protect your information.
• Domain Registries: When you register domains through HostRadar, registrant information is transmitted to appropriate domain registries (e.g., PKNIC for .pk domains, Verisign for .com domains) as required by ICANN policies and registry agreements. Domain privacy protection services can mask certain information in public WHOIS databases where available.
• Legal Requirements: We may disclose your information if required by law, court order, subpoena, or other legal process. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, respond to government inquiries, or protect the safety of our users or the public.
• Business Transfers: If HostRadar undergoes a merger, acquisition, bankruptcy, dissolution, reorganization, or sale of assets, your information may be transferred to successor entities as part of the transaction. You will be notified via email and/or prominent notice on our website of any such change in ownership or control of your personal information.
• Abuse Reporting: In cases of suspected illegal activity, malware distribution, or severe Acceptable Use Policy violations, we may share relevant information with law enforcement agencies, abuse.net contacts, or affected third parties.

5. Data Security Measures

HostRadar implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your browser and our website is encrypted using TLS/SSL certificates. Sensitive data stored in our systems is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Personal information is accessible only to authorized HostRadar employees and contractors who require access to perform their job functions. All personnel with access to customer data undergo background checks and sign confidentiality agreements.
• Infrastructure Security: Our datacenter partners maintain SOC 2 Type II compliance, ISO 27001 certification, and implement physical security measures including 24/7 security personnel, biometric access controls, video surveillance, and secure disposal of retired hardware.
• Network Security: Firewalls, intrusion detection systems, DDoS mitigation, regular security audits, and vulnerability scanning protect our infrastructure from cyber threats.
• Logging and Monitoring: Security event logs are maintained and reviewed regularly to detect suspicious activities. Automated alerts notify our security team of potential incidents.

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any suspected security breaches.

6. Data Retention

HostRadar retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: Account information and related data are retained for the duration of your active service subscription.
• Cancelled Accounts: After account cancellation or termination, we retain billing records, transaction history, and essential account information for 7 years to comply with tax laws, accounting standards, and legal requirements. Content and website files may be deleted immediately upon cancellation unless you request a data export.
• Support Communications: Support ticket histories, chat logs, and email correspondence are retained for 3 years to maintain support quality and resolve potential disputes.
• Server Logs: Technical logs including access logs, error logs, and security logs are typically retained for 90 days unless longer retention is required for security investigations or legal compliance.
• Backups: Your data may continue to exist in backup systems for up to 30 days after deletion from production systems as part of our disaster recovery procedures.

7. Your Privacy Rights

You have certain rights regarding your personal information:

• Access and Correction: You can access and update most of your personal information through your HostRadar client area dashboard. For information not accessible through your account, contact our support team to request access or corrections.
• Data Portability: You may request a copy of your personal information in a structured, machine-readable format. Use cPanel backup tools to export your website files and databases. Contact billing support for invoices and transaction history.
• Deletion: You may request deletion of your personal information by canceling your account and submitting a deletion request. We will delete or anonymize your information except where retention is required for legal compliance, dispute resolution, or enforcing our agreements.
• Marketing Opt-Out: Unsubscribe from marketing emails using the link in email footers or by updating notification preferences in your account. Note that you cannot opt out of transactional or service-related communications while maintaining an active account.
• Cookie Management: Control cookie preferences through your browser settings. Adjust privacy settings to block third-party cookies or use private browsing modes.

To exercise these rights, contact our privacy team at info@hostradar.net. We will respond to requests within 30 days. Identity verification may be required to process certain requests to protect your information from unauthorized access.

8. Children's Privacy

HostRadar services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately at info@hostradar.net.

9. International Data Transfers

HostRadar operates in Pakistan and partners with Tier-3+ datacenter providers located in various countries. Your personal information may be transferred to, stored in, and processed in countries other than Pakistan. These countries may have data protection laws different from Pakistani laws. By using our services, you consent to the transfer of your information to countries outside Pakistan. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy regardless of where it is processed.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications not operated by HostRadar. We are not responsible for the privacy practices of these third parties. This Privacy Policy applies only to information collected by HostRadar. We encourage you to review the privacy policies of any third-party sites you visit. Third-party services integrated into your hosting account (e.g., WordPress plugins, external APIs) are subject to their own privacy policies.

11. Changes to This Privacy Policy

HostRadar may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or for other operational reasons. We will notify you of material changes via email to your registered email address and by posting a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of HostRadar services after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:

• Email: info@hostradar.net
• Phone: 0303-5111669
• Support Portal: /contact/

We take privacy concerns seriously and will investigate and respond to your inquiries promptly. For complaints that cannot be resolved directly with us, you may have the right to lodge a complaint with your local data protection authority.